Refund & Return Policy

Custom-printed items are produced specifically for you and are generally non-returnable and non-refundable once production has started or the order is delivered — except in the cases below.

If your order arrives damaged, defective, or different from the design you approved, we will reprint it or refund you. To qualify:

• Report the issue within 48 hours of receiving your order.
• Send clear photos of the problem to [email protected].
• Keep the item in its original condition until resolved.

We are not responsible for errors (spelling, layout, colour choice, or resolution) in artwork or proofs that you have approved before printing. Please check proofs carefully.

You may cancel an order for a full refund only before production begins. Once printing has started, the order cannot be cancelled.

Approved refunds are returned to your original Khalti payment method within 7–10 business days. To start a claim, email [email protected] or call +977 9841541681.